You pay upfront via PayPal or Paystack when submitting a task. Your payment is held securely and only released to the operator after you verify and approve the proof of work. If proof is insufficient or the task is not completed, you can request a refund.

Acceptable proof includes clear photos of completed tasks, original receipts for purchases, location check-ins with timestamps, and optional videos for complex tasks. All proof must be uploaded before the operator can mark the task complete.

Tasks outside our Phase 1 coverage areas are automatically routed for specialized handling. Our team reviews the request and assigns specialized operators who can handle the location. Response times may be slightly longer, but we strive to accommodate all diaspora needs.

All operators undergo background checks, identity verification, and skills assessment before joining our platform. They must maintain a minimum rating and proof compliance rate to remain active. We also provide insurance coverage for all tasks.

Timeline depends on task complexity and urgency level. Standard tasks are completed within 48-72 hours, priority tasks within 24 hours, and urgent tasks within 12 hours. You can track real-time progress through your dashboard.

If an operator fails to provide adequate proof or complete the task as specified, you can request a full refund. Refunds are processed within 5-7 business days. Partial refunds may apply if the task was partially completed with proof.

Use the Emergency button on your dashboard for immediate WhatsApp contact with our support team. Emergency tasks receive highest priority assignment and are typically handled within hours. Additional fees may apply for same-day emergency services.

Yes, you can toggle between GBP and USD throughout the platform. Your selected currency preference is saved and applied to all pricing, payments, and account summaries. Exchange rates are updated daily.