Frequently Asked Questions

Find answers to common questions about our services

Getting Started

How do I create an account?

Click "Sign In" in the header, then select "Register" to create your account. You'll need to provide basic information and verify your email address.

What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and mobile money. All payments are processed securely with encryption.

How much does it cost?

Our Starter Pack is £40 for 1 task, Value Pack is £110 for 3 tasks, and Premium Pack is £180 for 5 tasks. All prices include VAT and 10% service charge.

Using the Service

How do I submit a task?

After logging in, click "Book Service" and follow the wizard to describe your task, select location, choose timing, and make payment.

How long does task completion take?

Most tasks are completed within 24-48 hours. Urgent tasks can be expedited for an additional fee. You'll receive estimated completion time when booking.

Can I track my task in real-time?

Yes! You can track operator location, view status updates, and receive WhatsApp notifications throughout task execution.

Operators & Safety

How are operators verified?

All operators undergo background checks, identity verification, and reference checks before joining our network.

What if I'm not satisfied with the service?

We require photo/video proof for all tasks. If proof is insufficient or task incomplete, you can request a refund or task redo.

Are operators insured?

Yes, all operators are covered by insurance while performing tasks through our platform.

Payments & Refunds

When do I pay for a task?

Payment is made upfront when booking. Funds are held securely and only released to the operator after you approve the proof of completion.

What is your refund policy?

If a task is not completed satisfactorily or proof is insufficient, you can request a full refund within 30 days. See our Refund Policy for details.

Do unused tasks expire?

Tasks are valid for 90 days from purchase date. You can use them anytime within this period.

Still Have Questions?

Can't find what you're looking for? Contact our support team for personalized assistance.

Contact Support