Support

    Conflict Resolution

    Last updated: April 2026

    Our Commitment

    At TaskBuddys, we are committed to delivering a reliable, transparent, and caring service. If something goes wrong, we want to make it right. Here is how our conflict resolution process works.

    Our Resolution Process

    1

    Raise the Issue

    Contact us via WhatsApp at +447466768140 or email support@taskbuddys.com. Describe the issue, include your tracking number, and provide any relevant details or screenshots. We aim to acknowledge every complaint within 4 hours during business hours.

    2

    Investigation

    Our team will review the task details, agent notes, uploaded evidence, and message history. We may contact the agent for their account of events. We aim to complete our investigation within 48 hours.

    3

    Resolution

    Based on our findings, we will offer one or more of the following:

    • A full or partial refund of the service fee
    • Reassignment of the task to a different agent at no extra cost
    • A complimentary follow-up task to address the issue
    • Additional evidence or documentation from the agent
    4

    Escalation

    If you are not satisfied with our resolution, you may request a senior review by emailing escalations@taskbuddys.com. We will conduct a fresh review and respond within 5 business days.

    What We Expect from Clients

    • Provide clear and accurate task instructions
    • Respond to agent messages in a timely manner
    • Raise issues promptly, ideally within 7 days of task completion
    • Treat our agents and staff with respect

    What We Expect from Agents

    • Follow task instructions carefully
    • Upload clear photo evidence of task completion
    • Communicate proactively with clients
    • Report any issues to TaskBuddys immediately

    Get in Touch

    For any disputes or complaints, reach out to us. We are here to help.

    WhatsApp: +447466768140

    Email: support@taskbuddys.com

    Senior escalations: escalations@taskbuddys.com